VisitEngland has announced that Claire Preece has been crowned 2013 Tourism Superstar. Claire is Hospitality Manager at Kents Cavern, the award-winning prehistoric cave attraction in Torquay, Devon.
Claire came top in a public vote run by VisitEngland, the national tourist board, working in partnership with the Daily Mirror. The vote was designed to recognise those unsung heroes who go above and beyond the call of duty to ensure visitors to England have an unforgettable experience.
Carolyn Custerson, Chief Executive of the English Riviera Tourism Company and Vice-Chair of Visit Devon said, “Our congratulations go to Claire who absolutely sparkles with superstar qualities. It is a wonderful achievement to be crowned the VisitEngland 2013 Tourism Superstar and Claire’s success puts the national spotlight on the English Riviera.”
All ten shortlisted candidates were featured in a short film on the Daily Mirror website, with the public voting online for the one they thought deserved to be crowned Tourism Superstar 2013.
As Hospitality Manager, Claire is responsible for organising and hosting events at the family-run Kents Cavern, from concerts to guided tours. Claire was nominated for the accolade by Laura Holt, Chairman of Devon Tourism Partnership, after scooping the Gold Award for Outstanding Customer Service at the Devon Tourism Awards in November 2012. Laura Holt praised Claire’s passion and dedication for tourism and customer experience, as well as her ability to exceed customers’ expectations and deliver the best possible Devon tourism experience, every time.
Laura Holt and Carolyn Custerson as Chair and Vice-Chair of Devon Tourism Partnership work together with a range of partners to ensure that the whole of Devon is promoted under the Visit Devon brand. Carolyn Custerson said, “I’d like to thank all our Visit Devon partners for their support for Claire – this accolade is superb news for the whole of Devon.”
Commenting on her success, Claire said: “I am absolutely delighted to win this prestigious award. I’d like to thank all the people who voted for me. I love my job here and I work with a dedicated team delivering an outstanding experience, including of course Cavog the Caveman!”
Claire will now be invited to collect her award in person at VisitEngland’s Awards for Excellence held in May this year, where a gathered audience from across the whole of the tourism industry can recognise the contribution frontline staff make to tourism across England.
Lady Cobham, VisitEngland’s Chairman, commented: “Warmest congratulations to Claire – a very worthy winner! Tourism Superstar 2013 was designed to recognise the unsung heroes of the industry, whose unfailing hard work ensures that every visitor to England has a priceless experience. As VisitEngland’s Tourism Superstar 2013, Claire embodies the passion and dedication that abounds in England’s tourism industry. She is an example to others striving to achieve excellence in customer service, and a credit to Kents Cavern.”
Nick Powe owner of the successful cave attraction, said: “We are all delighted for Claire. This is a fantastic achievement and something all the staff here are very proud of. She is certainly a worthy recipient of this national accolade. Of course the award brings a national spotlight on attractions committed to outstanding levels of customer service and Claire’s victory is great news for tourism on the English Riviera and across Devon.”
For more about where to stay and what to do on the English Riviera please visit www.englishriviera.co.uk - the award-winning official destination website.
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